Privacy Policy

Privacy Policy for Frame Labs

Effective Date: 28 Nov 2024

Introduction
Frame Labs (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and handle information when you interact with our applications, services, games, and other offerings (“Services”). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of User Data as part of providing our Services:

1. Personal Information:
   • Usernames, email addresses, or other identifiers necessary for account creation or Service access.
2. Device Information:
   • Details about your device, such as device IDs, IP addresses, hardware specifications, operating system, and version.
3. Usage Data:
   • Interaction data, such as gameplay statistics, in-app behavior, or crash reports.
4. Optional Data:
   • Any information you provide voluntarily, such as feedback or support requests.

2. How We Process Your Data

We use the information we collect to:

1. Provide, maintain, and improve our Services.
2. Deliver personalised content and experiences.
3. Support customer requests and inquiries.
4. Ensure security, detect fraud, and prevent abuse.
5. Comply with legal and regulatory obligations.

3. How We Share Your Data

We may share your information:

1. With Service Providers:
   • To perform functions like hosting, analytics, or customer support on our behalf.
2. For Legal Compliance:
   • To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. With Consent:
   • With your explicit permission, where required.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Your Data Rights

You have the following rights regarding your data:

1. Access and Correction:
   • Request access to the data we hold about you or request corrections if it is inaccurate.
2. Data Deletion:
   • Request deletion of your personal data. You can do this by contacting us via the methods outlined below.
3. Opt-Out:
   • Choose not to provide optional data or opt-out of certain data collection practices where applicable.

6. How to Request Data Deletion

If you wish to delete your data, you may:

1. Email us at [privacy@framelabs.com.au] with the subject line “Data Deletion Request.”
2. Use in-app settings or features that provide self-service data deletion options (where available).

Please allow up to 30 days for us to process your request.

7. Data Security

We implement robust technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is entirely secure, so we cannot guarantee absolute security.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. We will notify users of significant changes by updating the “Effective Date” and posting the revised policy in our Services.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Frame Labs
Email: privacy@framelabs.com.au
Website: www.framelabsxr.com

Public Availability
This Privacy Policy is available at [https://www.framelabsxr.com/privacy-policy/ ] and will remain publicly accessible and up to date. If you need a copy or have trouble accessing it, please contact us at: privacy@framelabs.com.au